🔒 CHARGEBACK & FRAUD POLICY

• 1. OVERVIEW OF ORNAMENT SHOP’S CONSUMER CHARGEBACK & FRAUD PREVENTION POLICY

  At Ornament Shop, we take fraudulent claims, abusive chargebacks, and misuse of the dispute process extremely seriously. Because every personalized ornament is custom-made based on your exact inputs and approvals, the majority of disputes filed against us fall into the category of customer neglig...

• 2. We Encourage Customers to Contact Us Before Filing Any Dispute

  We ask that customers allow reasonable time for our team to respond, especially during peak seasons when we receive high email volumes. Filing a dispute prematurely: Delays resolution Disqualifies customers from goodwill-based solutions May result in account closure or fraud designation If you b...

• 3. Our Chargeback Investigation & Documentation Protocol

  If a customer files a chargeback, we will submit comprehensive evidence to the bank, including: Personalization previews approved by the customer Timestamps and logs showing when and how personalization text was submitted Records showing no changes were requested within cancellation windows Ship...

• 4. Consequences of Filing an Invalid Chargeback

  If a customer files a chargeback determined to be negligent or fraudulent: 1. The customer will be permanently banned from placing future orders. We will no longer fulfill or accept orders from any account, email address, phone number, or shipping address linked to the dispute. 2. The incident...

• 5. When a Chargeback Is Considered Customer Negligence

  A chargeback will be considered invalid and fraudulent if it is filed for any of the following reasons: Failure to review personalization before checkout Customer-submitted spelling or date errors Customer entering an incorrect shipping address (including express checkout autofill errors) Failur...