If a customer files a chargeback, we will submit comprehensive evidence to the bank, including:
- Personalization previews approved by the customer
- Timestamps and logs showing when and how personalization text was submitted
- Records showing no changes were requested within cancellation windows
- Shipping label creation timestamps and tracking scans
- Proof of delivery when applicable
- Screenshots of our policies accepted during checkout
- Customer communications and service logs
- Payment processor logs confirming authorized, legitimate payment
We provide banks with a complete audit trail, which overwhelmingly supports the merchant in custom-product disputes.
Dec 9, 2025