A chargeback will be considered invalid and fraudulent if it is filed for any of the following reasons:
- Failure to review personalization before checkout
- Customer-submitted spelling or date errors
- Customer entering an incorrect shipping address (including express checkout autofill errors)
- Failure to use a discount code
- Not understanding production timelines for custom goods
- Not understanding economy shipping timelines
- Filing a dispute before allowing our customer service team reasonable time to respond
- Attempting to avoid our posted return/refund policies
These are not valid chargeback reasons, and banks routinely rule in favor of the merchant when documentation is provided.