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Do you offer free shipping?
Yes! We will update free shipping promotions throughout the year - check back for more details (U.S. only). Join our Keepsake Club for even more perks, including exclusive discounts and a free gift.
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How long does delivery take?
Once your order ships, it usually arrives in 3–7 business days depending on where you live. Around the holidays, things can get a little wild, so we always recommend ordering early.
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How much is shipping?
Shipping starts at just $5.99 and varies by order size and location.
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Shipping Policy
At Ornament Shop, we strive to process and ship all orders as quickly as possible. Our standard fulfillment time is 3 to 5 business days from the date of purchase. However, during peak holiday seasons (November–December), processing times may be longer.
Processing & Shipping Times
Orders pl...
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What’s your return policy?
Because each ornament is made just for you, we can’t accept returns on personalized items. But if there’s ever a mistake or damage, let us know within 7 days and we’ll make it right. Promise.
